Last updated: July 14, 2026 — Version 1.2
We want you to be completely satisfied with your purchase. TG_UNIVERSAL offers a clean, unconditional refund guarantee — no exceptions, no fine print.
We offer a 30-day, unconditional money-back guarantee on all purchases. If you are not satisfied with the generated audio output or the Service for any reason, you are entitled to a full refund within 30 days of your purchase date — no questions asked.
To request a refund, email Chelli.Support@Gmail.com or call +972 50-777-0345 with your purchase details (the email address used at purchase, or your transaction ID). We aim to acknowledge refund requests within 2 business days.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Nothing in this policy limits any additional, non-waivable statutory rights you may have under the consumer-protection law of your country of residence (including Israel and the EU/EEA). This guarantee is offered in addition to, not instead of, those rights.
Contact Chelli.Support@Gmail.com or +972 50-777-0345 with any billing question.